Take a book, leave a book

Last month the CIS management team met with our student staff to gather feedback about our services. One of the ideas that came out of the meeting waHuge_pile_of_bookss to start a “Take a Book/Leave a Book” lending library in the Learning Studio so that students could have access to books to browse and read (and our bookshelves wouldn’t look so lonely and empty). We all thought it was a great idea so we’ve gone ahead and started it up. It’s located in the Learning Studio on the ground floor of Sprague on the shelves behind the elevator.

Now it’s up to you! Stop on by to browse for a book to read or to contribute your own gently-used books. It’s open to students, faculty and staff and both fiction and non-fiction books are welcome.

CIS Holiday Closure Arrangements

During the winter campus closure, from Saturday December 22 through Tuesday, January 1, CIS services will be reduced (we reopen on Wednesday January 2nd). The Help Desk and all other areas of CIS will be closed throughout the holiday and, for the most part, CIS staff will not be working. However, the servers and other machines in our data center and switch rooms around campus do not take a break.

During the closure:

1) We will be monitoring the systems located in the data center and a few staff will be on call to deal with server or network infrastructure problems.

2) In the unlikely event that we see problems with one of our services, we have plans in place to bring CIS staff back to work to deal with them. Priority will be given to core services:

  • E-mail (Google Apps, MS Office365)Mt Baldy
  • VPN
  • File Storage (Charlie, Alice)
  • Authentication systems
  • Sakai
  • CX and JICs Portal
  • Cognos
  • College Website
  • OnBase (online RFC)
  • Network (wired and wireless)
  • OCA scripts on www5.hmc.edu

3) Issues with other servers will be addressed on a case-by-case basis. Depending on the severity of the issue, they may have to wait until the next business day, Wednesday January 2.

4) Should an issue related to CIS servers or the campus network arise during the holidays, we will in all likelihood be notified by one of our monitoring systems. If we are aware of a problem, we will post a status notification on the Help Desk voicemail (909 607 7777) as well as on the Help Desk Twitter Feed at https://twitter.com/hmccis_helpdesk. If you notice a problem that you think is related to a server, please check either one of those first. If the problem persists; you believe it is server or network related, and we appear not to know about it, please call campus safety at 909-607-2000* *(x72000 from on campus). Campus Safety operators have the ability to contact CIS staff directly at any time.

5) To save power, all workstations in the labs will be turned off.

The staff at CIS wish you and your families a Happy Holiday break!

Spring 2013 Schedule for A Bite of Learning

Bite of Learning logoThe schedule for the Spring 2013 A Bite of Learning series has been finalized. We’re looking forward to a great series of talks by speakers both from HMC and from outside the campus. For example, Jane Manning, Manager of Online Course Production and Platforms from the Office of the Vice Provost for Online Learning at Stanford University, has agreed to reprise her excellent presentation on MOOCs from the Saddle Rock Board of Trustees retreat. Liam Robinson (HMC ’06), Kenneth Asare will be presenting on a start-up project they co-founded called Study-Date.com. Henry Neeman, Director of the OU Supercomputing Center for Education & Research at the University of Oklahoma, will be speaking on “Supercomputing in Plain English.”

Sara Lowe from Honnold/Mudd Library will be presenting results from a 2012 student survey on student perceptions of technology and the library. We’re also looking forward to Paul Steinberg (Humanities, Social Sciences and the Arts) bringing us up to date on the progress of his Social Rules project. Nancy Lape (Mathematics) and Darryl Yong (Mathematics), along with their co-researchers Karl Haushalter (Chemistry), Rachel Levy (Mathematics), and Jacqueline Dresch (Mathematics), will be presenting on their experiments with the flipped classroom model at HMC. Nancy and Darryl also presented at the Saddle Rock retreat and their presentation generated a great deal of discussion.

You can find the full schedule of presentations on our web site at http://www.hmc.edu/bol/. We’ve also begun posting videos of the presentations from the Fall 2012 series so if you missed a presentation please check our web site. We’d love to hear your feedback too. You can fill out our feedback survey at http://www.hmc.edu/bol-feedback.

And if you haven’t liked us on Facebook yet, please do so at http://www.facebook.com/ABiteOfLearning.

Recent Changes to Sakai at The Claremont Colleges

Sakai logoOur new Sakai administrator at Pomona, Sanghyun Jeon, has gotten off to a roaring start. After familiarizing herself with The Claremont Colleges’ installation of Sakai and with our policies and procedures, she has begun working on the long list of fixes and new features that the Sakai Administration Team has been compiling.

One important change affects the behavior of the add/drop scripts that synchronize Sakai with the student information system. In the past students who had been inactivated in a course because they had dropped it or because they were added to the site before officially registering for the course, would not be automatically re-activated when they re-added the course or officially registered. That behavior has been changed. Students will now be automatically re-activated when they re-add a course or officially register for the course in the student information system. This should result in a lot less frustration for students and faculty and the CIS Help Desk alike!

Two of the most important bug fixes are fixes to the Manage Groups and the Section Info tool. The Manage Groups tool is used to create ad-hoc groups of participants and is located in the Site Info tool of each site. It had a bug that caused it to generate an error when one of the participants in the site was inactive. The only work-around was to delete all inactive users. This bug has now been fixed and inactive participants in a site will no longer cause the Manage Groups tool to generate an error.

The Section Info tool is very similar to Manage Groups, but has the useful feature of being able to assign Teaching Assistants to individual sections. At HMC it’s been a useful tool for ubercourse sites where the instructors wanted a combined course site for all of the sections of their course, but still wanted to be able to grade by individual sections. This tool has been broken since we upgraded to Sakai 2.7. This tool has also been fixed and no longer crashes when a user tries to create a Sakai section.

A new feature that has been implemented is the Check Quota tool in the Sakai Resources tool. Site Instructors and Maintainers can now check how much of their site quota they have used. Users who have Maintain or Instructor role in a site can go to the Resources tool and click “Check Quota” to find out how much of their quota they have used. The default quota for a Sakai site is 2GB. This amount can be increased if needed.

We’ll keep you posted as new bug fixes and changes are implemented.

 

 

Data Management Plans

Many faculty are already aware of the fact that the NSF and other funding agencies are now requiring that grant applications include a “data management plan”.  Last Spring, Jeho Park, our Scientific Computing Specialist wrote a report on data management plans, which is at http://goo.gl/XXdf8 (requires HMC credentials).

Jeho has also recently told me about the California Digital Library’s DMP Tool, which takes you step by step through the process of developing a data management plan.  It is at this link: https://dmp.cdlib.org/.  You can create an account at https://dmp.cdlib.org/institutional_login (choose “none of the above” under “select your institution”).  Once you create your account and log in, the tool is pretty self-explanatory.

Several faculty that have tried it have reported to me that the found it useful.

If you are writing up a data management plan, I urge you to contact me.  We can help with the specifics of how CIS systems are backed up and provide feedback on the plan.

 

November 2012 update from the CIO

I did not send out an October 2012 update from the CIO. My apologies. It does mean there’s a lot to report this time.  Hopefully, before you take off for Thanksgiving you’ll have a chance to read this update and maybe even comment on it.

CINE wireless signal.
If there’s only one thing you take away from this CIO update, let it be this: “CINE wireless is not going away yet and the college needs my help identifying problems with Claremont-WPA”. OK, that’s two things, but at least it is one sentence.

The CINE wireless signal will soon be retired, and has already been removed by some of our sister Claremont Colleges. As I wrote in a previous article, it is open and unencrytped, and therefore quite insecure. However, we have been hearing reports of issues with the new Claremont WPA signal. We are working to unravel the various elements in these reports.  For example, is there an underlying issue with increased wireless demand on campus?  Are there issues with individual devices?  Is there an issue with the configuration of Claremont-WPA?

HMC will not retire the CINE signal until problems have been resolved and we have a good wireless access solution for College guests.

The problems that are being reported (and that we sometimes experience ourselves) appear to be intermittent. Those are often the hardest to resolve, so please make sure to report any problems you encounter by writing to helpdesk@hmc.edu.  And a sincere thank you to those who have been reporting issues to us.

Planning activities: Portal Improvements
CIS continues to engage in planning activities that will update our list of tactical initiatives for 2013-15. Here’s one that you may find interesting.  We are going to pay special attention to the portal over the next 18 months.  John Trafecanty, one of our most talented programmers, and the person who gave us rock solid Sakai support for so many years, now includes the two Portals among his responsibilities.

Also, I have been discussing with a number of people the idea of forming a Portal Advisory Group that will help guide CIS work on the portal.  The vision statement for this group goes like this:

The portal is a tool which we know HMC has not used to its full capacity. This group will guide CIS and the College in improving and expanding use of the portal.

Registrar Mark Ashley has agreed to chair this group, which we are fondly referring to as “PAG”.  You can read a little more about this initiative at this link: http://www5.hmc.edu/ITNews/?p=2311 and please watch for updates during the rest of the academic year.

Saddle Rock
The annual HMC Trustee retreat (called “Saddle Rock”) took place at the end of October in Palm Spring.  Trustees, Faculty, Students and Staff came together for two days of discussion of educational technology and its implications for Harvey Mudd.  We saw presentations about flipped classrooms by HMC faculty, about MOOCs by Stanford faculty and staff and about the latest in learning management systems by the founder of WebCT, Murray Goldberg. It was a joy to participate in the engaging discussion of these technologies.

Discussions with Faculty Executive committee (FEC)
During the month of October, I had a good discussion with Kerry Karukstis, Chair of the Faculty, about a number of things that had come up in the course of Faculty Executive Committee (FEC) meetings.  They ranged from a request for an online faculty voting system to requests for more information about our IT sourcing strategies. One outcome of these discussions was an agreement that I would meet with the FEC Committee at least once per semester.  I see this as a great new element in our evolving IT governance and I am really looking forward to working with the FEC.

Educause Annual Conference
7,600 people, including me, attended the Educause Annual conference in Denver the week immediately following Saddle Rock. Educause is an organization dedicated to IT in higher education. There were some excellent presentations, including one on “IT as a core academic competence” by Clay Shirky.  Despite its somewhat dry title, Shirky’s presentation included delightful examples such as a DARPA project that tested crowd sourcing to solve an intelligence problem, an example of crowd sourcing to solve math problems and an example of what happened when a large newspaper company instructed regional papers to “go digital” with zero budget to do so.  The whole presentation is online at http://goo.gl/0MJYK (Shirky’s presentation begins at about minute 19 of the video). It’s well worth looking at.

Much of my time at the conference was spent in meetings with vendors, with colleagues from other institutions and on two Educause committees (the IT Issues panel and the 2013 Annual Conference Programming Committee).  Next year’s annual conference will be near us in Anaheim: consider attending.

Teaching and Learning Building
Last, but very far from least, there’s the matter of a large building that is shooting up on our campus. There are only 233 days left until it opens! As I write, I see out the window that scaffolding is up in preparation for tiling the facade of the building.  At CIS, we have been engaged in preparations for the network and AV systems in the building.  We are keenly aware that expectations around the building are high and we are anxious not to disappoint.  Working closely with Project Manager David Dower, we have been meeting with all of the people responsible for systems that will need some network connectivity (everything from security cameras to the point of sale register in the cafe).  We have engaged a company called SIGMAnet to help with planning for network improvements around the building as well as the in-building network.  We are also actively working with Western AV, the “design and build” vendor for audio-visual systems in the building.

OK. If you made it all the way to the end of this long report, you are now among the people I am thankful for this holiday! As always, if you have comments or questions, please feel free to leave a comment below or email me directly (vaughan@hmc.edu).

Everyone at CIS wishes you a Happy Thanksgiving.

Portal Advisory Group

I have been discussing the portal with a number of people around campus over the last few months. Improvement and expansion of the portal will be a key initiative for the next two years.

There are several reasons for this:

  1. The portal plays a key role in many important areas of the College’s activities.  Grades, Registration, Advising, Student Billing and Alumni Directory are just some examples.
  2. We know that other institutions have more attractive and functional installations of the same portal software (JICS), so our instance of the portal can be made better too.
  3. Because of the fact that we collaborate with the other Claremont Colleges to provide cross-registration for students, moving to a completely different portal is not a simple proposition.
  4. Both Jenzabar, the company that provides the portal software, and AISO, the Pomona College unit that manages the underlying student information system, are committed to making improvements to the system, and we can build upon those.  For instance, Pomona recently informed us that the back end database was handling 60 million transactions per day during the Fall pre-registration period.  They have recently migrated the system from HP Unix to Linux, and are anticipating improvements in response times.

We have already taken the first steps in the portal improvement initiative. We are planning to create a Portal Advisory Group, with the following vision statement:

The portal is a tool which we know HMC has not used to its full capacity. This group will guide CIS and the College in improving and expanding use of the portal.

Registrar Mark Ashley has agreed to chair this group, which will include representation from the many areas that use the portal, as well as faculty and students.  Among the tasks we will ask the group to undertake is to advise on the queuing of CIS projects related to the portal. They currently include:

      • HSA Advising application
      • 40+ Portal improvements suggested by Registrar
      • Electronic Billing
      • OCA requests
      • Student research portlet and forms
      • Single Sign On
      • Adding a staff tab to the portal

John Trafecanty has recently taken over responsibility for the portal, as his duties related to Sakai were much reduced when we moved the Sakai service to Pomona College.  John always bring talent and persistence to programming tasks, so we anticipate great work on the portal.

Watch for more updates on this initiative and do get in touch if you’d like to be involved.

Google Apps for Education tips

Here are two tips for using HMC’s Google Apps for Education instance (g.hmc.edu).

1. The following URLs will all take you directly to the Google Apps site or, if you’re not logged in, they’ll take you directly to the HMC Credentials page (not to Google first).

2. If you ever end up on the google login page and you know that you are heading for g.hmc.edu, enter your username in the form username@g.hmc.edu and hit enter (no password).  This will take you to the HMC credentials screen.  Yes, we know that you still have to put your username in again, but we’re working on that.

 

CINE wireless signal is going away

When you are on the HMC campus and look at the wireless signals (SSID) available, you will normally see at least the following:

CINE
Claremont
Claremont-WPA
Claremont-ETC

As I mentioned in the September 2012 Update from the CIO, the Claremont Colleges have agreed to remove the CINE wireless signal from service. There are a number of reasons for this:

* The CINE network is open (anyone can access it).
* The CINE network is unencrypted and therefore insecure (network traffic may be visible to third parties).
* The Library licenses electronic content that requires authentication.
* The Library was subject to some overcrowding due to the “free wireless”.

The Library and some of the other Claremont Colleges have already stopped broadcasting the CINE signal.

What should you do? The next time you need wireless access on campus, you should configure your laptop or other wireless device to connect to Claremont-WPA . This is a one time configuration as most laptops will remember the wireless network and can also be configured to give Claremont-WPA priority over other networks on campus. You will not have to enter your HMC Credentials every time you connect to Claremont-WPA. For details about how to do this visit the following link:

http://www.hmc.edu/about1/administrativeoffices/cis1/faq1.html

We do not yet have a fixed date on which the CINE signal will go away. We need to design a guest access solution that will work for the HMC community and allows access for many types of devices. Our target to get this done is the end of 2012.

If you have questions or need help configuring your laptop or other wi-fi device to connect with Claremont-WPA, please contact the Help Desk on the first floor of the Sprague Learning Center (helpdesk@hmc.edu or 909 607 7777).

PaperCut & Student Printing

Over the summer CIS started a new project aimed at reducing printing waste on student printers, while increasing the overall availability of student print services.

To reduce waste, PaperCut software was implemented, and initially communicated and configured for new students only.  However, word of a “new printing system” spread quickly, and after a few weeks more than 300 students were using the system.  Today, there are more than 685 active users of the PaperCut tool.   New users will visit the Help Desk Quick Links to get themselves setup.

Increasing the overall availability of printing services, required that the User Support Group (USG) develop new processes to proactively monitor the student printers remotely from the HelpDesk, in addition to conducting physical inspection of printers at the start of each day. Recently, USG received feedback from students regarding the need to continue printer availability and support through the weekends, and in response CIS is trying-out additional remote monitoring and considering educating students on how to clear problem jobs as possible options to meet this need.

It is important to share that USG is currently working with a vendor to resolve a common issue that requires clearing of problem print jobs. This known issue is specific to certain types of Internet based files that cause the Sharp printers (but not HPs) to continuously render,  holding up all print jobs released to the printer.  The vendor visited this week to collect data for review by Sharp technical support, during the visit USG was able to demonstrate the problem consistently with the Sharps,  while printing the same file successfully on the HPs.

While the new printing system and printers have some open items to work through, the results so far have been positive.  To date, the total pages printed via the system is 107,791.  The environmental impact information provided from the PaperCut dashboard displays savings of 1.05 trees, 379.8 kg of CO2, and 23,915.3 hours running a 60W bulb.

For any questions or comments regarding printing services or PaperCut, please send a support request via our request form or email to helpdesk@hmc.edu or call (909) 607 7777.