Meet Our User Services Team

During the summer and earlier this year,  we’ve welcomed five new people to the User Service & Support (USS) team.  You may have already met them if you’ve visited the Help Desk or requested support for something.  But If you’ve not had the chance to meet them yet, please feel free to visit them on the first floor of Sprague.

photo of Andrew CastroAndrew is a native of Southern California. In his free time, Andrew enjoys eating at Eureka Burger and spends time with his wife and daughter watching Trolls. Andrew is a self-proclaimed beer connoisseur, so let him know when you plan to visit a local brewery! Andrew comes to us from Best Buy. He earned a B.A. in Graphic Design and has experience with web design and interactive media.

photo of Patricia CarpenterPatricia has been a Southern California resident for just over a year having moved from New Jersey where she worked as a Library Assistant. Patricia has obtained a B.S. with a focus in Management Information Systems. In her spare time, she volunteers at a public library and maintains a branch website for the American Association of University Women.


photo of Brittany OliverBrittany is an Air Force kid who started out in Germany and has since moved all over the United States. In her free time, she volunteers at animal rescues, plays video games, paints, and is an aerial artist. She has danced on a variety of aerial apparatuses for over 3 years. Brittany is also a writer for two drug rehab facilities, helping people learn about addiction, treatment options, and new studies.

photo of Gilbert GutierrezGilbert is a Southern California native who comes to us from Apple. Gilbert collects records in his spare time and is constantly on the lookout for new and old rarities to add to his current collection, which is almost 400 records strong. He also enjoys traveling with his wife. They’ve been to Japan twice so far, and are planning on revisiting (or relocating!) in the future.


photo of Tristen WhaleyTristen is a California native coming from Apple as a technician. He works as a professional musician outside of Harvey Mudd. He spends his spare time with his wife and baby boy (Zephyr). He is an avid outdoors-man and is a fan of combat sports (mma, kickboxing, muay thai, jiu jitsu). He has been grappling for over three years, and is obsessed with Brazilian Jiu Jitsu.


photo of Michael MeltonMichael is a native of California who comes to us from Monoprice technical support. Michael has obtained an A.S. in Business Administration from Chaffey College. In his free time, Michael enjoys spending time with his wife and son, cooking, and playing video games. He’s also a huge music buff, and loves discovering new music, going to shows, and playing ukulele.


photo of Chris SabinChris is native to Southern California, recently returning from a short stay in Oregon. Chris has worked at a family-owned ice cream shop and San Bernardino Sheriff HQ. Chris is currently studying computer science at Chaffey College, with the goal to transfer to Cal Poly Pomona for his Bachelors. In his free time, Chris enjoys playing PC games, hanging out with friends and family, and computer programming.

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