Shanahan Center brings dramatic increase in service requests

As the table below makes clear, we are seeing a huge increase in the number of requests for CIS services in the Shanahan Center.

We are happy to have this “problem”, but we are having to work hard to make sure that we are delivering services as efficiently as possible.

To that end, we have reorganized within User Support to make sure that there more people available to provide audiovisual services.   We have also made sure that every request goes into our ticket system and our calendar.

One of the best ways you can help us is to always request audiovisual support via our request form. Give us as much advance notice as you can and be as specific as you can about your needs.

We’d also love to hear your feedback about how audiovisual services could be streamlined even more.  So send your ideas our way.   Thanks!

Shanahan Center Usage

 2012
before SCTL
2013
start of SCTL
2014
SCTL full operation
Lecture Capture Events
44216549
Laptops ReservationsLearning Studio *145 (Fall)349 (Fall)
Overtime Hours283377550 (Jan-Oct)
Total Support Hours12,03513,20913,883 (Jan-Oct)

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