On April 21, 2011 the CIS management team presented a report on the state of Information Technology to the faculty. Joseph began the presentation with a review of our four strategic directions and our customer service initiative. The four strategic directions are IT Decision Making (Governance), IT Infrastructure, Central IT (CIS), and Innovation. Before presenting examples of projects in each of these four strategic initiatives, Susan Selhorst described the iterative process we went through with the management team and the CIS staff to create our service vision statement.
- CIS is dedicated to providing excellent client-centered services to the HMC community.
- We promote the mission of HMC with reliable, innovative, and convenient technology.
- We provide customer support that is friendly, knowledgeable, and responsive while working collaboratively with clients to develop effective and relevant solutions.
Joseph talked about the gap between what we espouse and what is actual, and how we approach that gap. As an example of initiatives in the area of Central IT, Calvin Tong spoke about the DTA program and introduced the two new staff on the User Support team. In the DTA (Department Technical Analyst) program individual staff in the User Support group are assigned to specific departments. This allows the DTAs to become very familiar with the needs of each department. Elizabeth Hodas talked about the A Bite of Learning series as an example of innovation. The series focuses on introducing new and emerging technology to the HMC community in an informal lunch setting. Joseph continued with a discussion of how IT decisions are being made and some examples of the different sourcing models we are using. He concluded with a description of the planned email and calendar migration. Questions after the presentation focused mostly on the email and calendar migration.