Job posting: Group Leader User Support

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Harvey Mudd College seeks a group leader for its computing and information services User Support group.
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As group leader you will lead a team of three full-time and one-part time staff, as well as a number of students, who provide full computing support to approximately 400 faculty and staff and limited support to 700 students.  You will manage work flow and provide second tier technical support. The group leader is responsible for determining service levels, planning for support delivery and ensuring that computing support is timely, professional and effective.   You will also oversee student computing labs and the purchase, setup, distribution, and support of desktop hardware and software for faculty and staff. Draft hardware and software policy proposals for management review. Consult with faculty and staff about computing needs.

Reporting directly to the CIO, the Group Leader forms part of the Computing and Information Services management team.

What you’ll definitely need to have: ability to develop and lead a team of support specialists, broad technical knowledge of Windows, OS X and Linux desktops, understanding of support issues in a higher education environment, experience using ticket systems such Footprints or Remedy, experience using a Content Management system such as Cascade, Vignette, Plone or Joomla!,  ability to trouble shoot both technical and work flow issues, ability to work effectively with people from diverse backgrounds and with varying technical skill sets.

What we’d like you to have: knowledge of mobile computing support issues (PDAs, netbooks),  an acquaintance with discipline specific applications such as Mathematica or SPSS, knowledge of the Sakai course management system, the Footprints ticket system and the Cascade Content Management System.

What you can expect: Lots of challenges! A great working environment: Harvey Mudd College is a liberal arts college that enjoys an excellent reputation as one of the premier engineering, science, and mathematics schools in the nation. You will be part of a small community and surrounded by very bright people who are dedicated to the HMC mission of producing well rounded engineers, scientists and mathematicians.

Starting salary is competitive, dependent upon qualifications. This position is full-time and eligible for participation in a competitive set of benefits.

For more information, the full job description and application procedures please visit

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