Category Archives: User Support Services

CINE wireless signal is going away

When you are on the HMC campus and look at the wireless signals (SSID) available, you will normally see at least the following: CINE Claremont Claremont-WPA Claremont-ETC As I mentioned in the September 2012 Update from the CIO, the Claremont Colleges have agreed to remove the CINE wireless signal from service. There are a number […]

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Fall Semester 2012 Reminders

 Fall Semester 2012 Reminders Dear faculty, Here are a few reminders about IT services for the Fall Semester. CIS Help Desk The Help Desk is located in the Learning Studio on the ground floor of Sprague. The hours are 8am-5pm, including lunch hour. Please send a support request via our request form or send us […]

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Working with Professor Kerry Karukstis on Prof S.O.S.

You may have heard or read the news about Professor Kerry Karukstis’ faculty-assistance program called Prof S.O.S., where S.O.S. stands for “student-offered support”.  Essentially, HMC faculty are given an easy way to get student assistance for an occasional or short-term project or task.  You can read more about Prof S.O.S. at:  http://www.hmc.edu/profsos/ Faculty fill out […]

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Visit to Reed College

In mid November, I visited Reed College in Portland, Oregon, to learn about their user support program, their procedures and processes, and to meet the IT staff there.  If you haven’t heard of Reed College, it is a private, liberal arts college in Southeast Portland with about 1400 undergraduate students. Learn more about Reed College […]

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Fall Semester 2011 Reminders

Dear faculty, Here are a few reminders about IT services for the Fall semester. 1) CIS Help Desk The Help Desk is now located in the southeast corner of the Learning Studio on the ground floor of Sprague. Hours are 8am-5pm, including lunch hour. Call us at (909) 607 7777 1) Course mailing lists You […]

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CIS Help Desk moves to Sprague 1st Floor

As you may know, CIS moved from the basement of Parsons up to the 5th floor of Sprague this summer.  It was a big move, and we are mostly settled in.  Everyone is welcome to come up to take a look at our space (and our view!).  You can see the construction of the new […]

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Bite of Learning: Backing Up Your Digital Data

In early April, I presented at a Bite of Learning on the topic of backups, titled “Backing Up Your Digital Data”. Many important files are stored on computer hard drives these days.  For example, you may have irreplaceable photos or videos, important financial documents, and so on. A lot of home consumers consider their computer […]

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Paper or Plastic? Reader or Acrobat?

Your Help Desk team has responded to several Adobe inquiries recently, specifically Adobe’s Reader and Acrobat programs.  There can be some confusion when working with these two programs… so with my first issue of Keith’s Tech Tips, I’d like to help demystify these programs so users understand when to use one versus the other.   […]

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New Matlab license for HMC

Dr. Jeho Park, CIS’ Scientific Computing Specialist, found from faculty interviews that more faculty use Matlab than any other scientific computing software on campus.  In fact, more than half of the faculty surveyed said that they use Matlab for research or instruction.  Students also use Matlab for research, homework, projects, and Clinic.  In other words, […]

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